PRIVACY, Security & Legal

This Policy was last updated on March 16,2022.

AMERICAN CAPITAL GROUP, Inc. (hereinafter ACG) is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you interact with us.


ACG collects and maintains customer information as part of servicing your account and your customer relationship. In the course of servicing you, we collect information about you from a variety of sources, such as:

Information we collect from you

  • Information you provide to us on applications or other forms, such as your name, address and telephone numberr
  • Information you provide voluntarily, either by phone or in person, to our employees assisting with an issue
  • Information you provide voluntarily online in response to a survey or information request

Information we collect from you

  • Information we receive from an outside company, such as a credit bureau regarding your credit history or business status
  • Information about your transactions with us

Information we collect from online or mobile devices

When you visit our website or are using the ACG mobile application we may use cookies, web beacons, and other tracking technologies to track information to administer the site and analyze its usage and performance. Examples of information we may track include the following

  • Your Internet protocol address or unique mobile device identifier;
  • Number of links you click within our website;
  • State or country from which you accessed the website or mobile application
  • Date and time of your visit
  • Name of your Internet service provider
  • Web page from which you linked to our website
  • Pages you viewed on our website or mobile application
  • Device settings


The customer information that we collect is used to service your accounts and meet your financial needs. We do not disclose any nonpublic personal information about you to anyone, except as permitted by law or as described below. Nonpublic personal information includes your name, address, Social Security number or other information provided to us on an application, form, website or mobile application, as well as any account numbers, payment history, balances, or information from a consumer report that you authorize us to obtain. However, we are permitted under law to disclose nonpublic personal information about you to other third parties in certain circumstances. For example, we may disclose nonpublic personal information about you to third parties to assist us in servicing your account with us or to government entities in response to subpoenas.

We do not disclose any information to nonaffiliated third parties. We do not share customer information with outside parties who may wish to market their products to you. We may report information about your account(s) to credit bureau and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report.


When you submit an application, quick quote or information online with ACG, you are opting in to receive phone calls, emails and text messages from ACG. These communications may be automated and consenting to these communications is not required as a condition to receive financing from ACG. From time to time, we will contact you about our services, promotions, as well as other content that may be of interest to you. You can opt of these communications at any time. You can opt out of receiving these communications via email, text, telephone and/or direct mail. You can opt out of marketing emails by clicking on the “unsubscribe” link at the bottom of an email, by replying “STOP” on a text, or you can opt out of any communication by speaking with an ACG representative or emailing your request to You will still be contacted in regards to servicing your account or responding to any inquiry.


We restrict access to nonpublic personal information about you to only those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.


ACG has the discretion to occasionally update this privacy statement. When we do, we will also revise the "updated" date at the top of this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


If you have any questions about your account or would like more information about ACG products and services please call us at (949) 271-5800.

If you have questions regarding our Privacy Policy, its implementation and/or our general practices, please send your comments to:

Legal Department

American Capital Group, Inc.
23382 Mill Creek Drive, Ste 115
Laguna Hills, CA 92653